CASTRATürkçeSupport
We answer within a few days. E-mail: ozan.zengin@pixydigital.com Please mention your device model, operating system version, the Player ID shown at the bottom of the game's Settings screen and, for purchase issues, the store you bought from.
Frequently asked
- I bought gems or "Ad-Free Legion" but they're missing. Open Settings > Restore purchases while signed in to the same App Store / Google Play account. Purchases are tied to that store account, not to the device.
- I want a refund. Refunds are handled by Apple (https://reportaproblem.apple.com) or Google Play (Order history), under their policies.
- I lost my progress. Progress is saved only on your device; if the game was uninstalled or the device reset, it can be recovered only from your own iCloud / Google backup. We keep no copy.
- Can I turn off personalized ads? Yes. If you were shown a consent form (European Economic Area, United Kingdom, Switzerland), the game's Settings screen has an "Ad preferences" button that reopens it. Everywhere else, use your device's ad settings (iOS: Settings > Privacy & Security > Tracking; Android: Settings > Google > Ads). Ads stay but are not personalized.
- How do I delete my data? Settings > Reset progress deletes everything stored on your device. For data held by our service providers, e-mail us with your Player ID.
- What data does the game send? Only what four services need: AdMob (ads), the store + RevenueCat (purchases), Google Analytics for Firebase (anonymous gameplay statistics) and Crashlytics (crash reports). No account, no name, no e-mail; see the Privacy Policy.
- Which languages? English and Turkish, chosen automatically from your device language and changeable in Settings.